Sale!

15 minute ticket acknowledgement and customer contact for high severity issues

(1 customer review)

$150.00

Category:

Description

Perform analysis on incident, including timely updates, escalation and diagnosis

Follow incident management escalation procedures

Coordinate with vendor to provide applications software incident resolution

Provide incident tracking and reporting

Implement resolution

Adhere to agreed upon Change Management policies, communication, and execution

Perform root cause analysis for severity Level 1 service incidents and incidents that cause a service level default

 

Common issues (i.e. password resets And PC issues)

Tech Support for end-users

System Monitoring, Remote Mgmt, Print Mgmt

Assistance for entry level personnel does not have ERP or systems background

Skilled support Specialist provides solution or searches knowledge base for solution

Supports Specialist can remotely connect to User’s PC and instruct or implement solution

Support Specialist brings additional support assistance with Sr. Specialists or IT resources if needed

1 review for 15 minute ticket acknowledgement and customer contact for high severity issues

  1. Arnulfo Younger

    Hey there, I just found your site, quick question…

    I found designtopterra.com after doing a quick search – you showed up near the top of the rankings, so whatever you’re doing for SEO, looks like it’s working well.

    So here’s my question – what happens AFTER someone lands on your site? Anything?

    Research tells us at least 70% of the people who find your site, after a quick once-over, they disappear… forever.

    That means that all the work and effort you put into getting them to show up, goes down the tubes.

    Why would you want all that good work – and the great site you’ve built – go to waste?

    Because the odds are they’ll just skip over calling or even grabbing their phone, leaving you high and dry.

    But here’s a thought… what if you could make it super-simple for someone to raise their hand, say, “okay, let’s talk” without requiring them to even pull their cell phone from their pocket?

    You can – thanks to revolutionary new software that can literally make that first call happen NOW.

    TurboLeadGeneration.com is a software widget that sits on your site, ready and waiting to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re still there at your site.

    You know, strike when the iron’s hot!

    CLICK HERE https://TurboLeadGeneration.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

    When targeting leads, you HAVE to act fast – the difference between contacting someone within 5 minutes versus 30 minutes later is huge – like 100 times better!

    That’s why you should check out our new SMS Text With Lead feature as well… once you’ve captured the phone number of the website visitor, you can automatically kick off a text message (SMS) conversation with them.

    Imagine how powerful this could be – even if they don’t take you up on your offer immediately, you can stay in touch with them using text messages to make new offers, provide links to great content, and build your credibility.

    Just this alone could be a game changer to make your website even more effective.

    Strike when the iron’s hot!

    CLICK HERE https://TurboLeadGeneration.com to learn more about everything Talk With Web Visitor can do for your business – you’ll be amazed.

    Thanks and keep up the great work!

    PS: TurboLeadGeneration.com offers a FREE 14 days trial – you could be converting up to 100x more leads immediately!
    It even includes International Long Distance Calling.
    Stop wasting money chasing eyeballs that don’t turn into paying customers.
    CLICK HERE https://TurboLeadGeneration.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://TurboLeadGeneration.com/unsubscribe.aspx?d=designtopterra.com

Add a review

Your email address will not be published. Required fields are marked *